Ribera del Duero and La Rioja wine and gastro tour – private

Terms and conditions as indicated by the Madrid located travel company (read: “we, the agent”) regarding prices and bookings, as well as the cancellation policy & refunds in case of booking of this tour:

Prices and bookings: Once we receive a request, we´ll quote you a tour, excursion or activity and check on availability and departure dates. Payment will be in Euros.

Deposits:

In order to confirm your reservation an upfront deposit of 10% of the trip total per person is due at least 60 days before date of departure and 90 days for dates during high season.

Complete payment:

Payment in full is required within 30 days prior to the tour’s start date. If payment is not received at the due date, we, the agency, will understand that you desist from reservation and keep the deposit as cancellation expenses.

Cancellation Policy & Refunds:

We, the agency, strictly adhere to its cancellation policy and cannot make exceptions. In the event you cancel your trip you will compensate the agency for management expenses in the following way depending on cancellation notice:

Before 30 days of departure, you will forfeit the 10% deposit.
Between 30 and 15 days, 15% charge of total price.
Between 15 and 7 days, 25% of total price.
In the prior week before departure, 40 % of total price.
The same day, 100%.

If you do not want a cancellation penalty we can offer you a “cancellation credit” for future tours, valid for one year from the start date of the originally scheduled tour.

We, the agency, are not responsible for expenses incurred in the eventuality of cancelled trips, such as airline tickets.

We, the agency, are not responsible if the client arrives late at the designated place and time of departure.

Refunds:

We reserve the right to cancel a tour if the number of reservations is not large enough to operate without a loss. In that case the agency will give the choice, 15 days prior to departure, to either being fully refunded or accepting a group surcharge and continue with your tour.

There will be no refunds for any unused portion of the tour decided by the client or if he/she arrives late at the designated time and place or leaves a tour early.

We, the agency, will revert on the client those economical consequences caused by cancellation of any services not given during the tour, if this was clearly explained in the publicity of the route or was clarified when making the reservation.

Change of hotels or services: The agency reserves the right to modify itineraries and/or substitute services, hotels, restaurants or wineries of equal quality, according to availability.

Guests must provide a signed “Release of Liability and Assumption of All Risks” prior to trip departure to be permitted to join the trip.

Tour Insurance Protection:

We highly recommend you purchase a Travel Insurance to prevent cancellation charges in case of illness, accident, or other situations causing you to cancel your holiday.

We count on our clients to be physically healthy, however we require that you have a Medical Insurance covering full medical expenses, personal accident, accidental loss, public liability and damage to property, before joining us on a booked tour.

We accept no responsibilities for these items.

Menus will be not “a la carte” and will be fixed before hand by the travel agency. If there is any food you are allergic to or cannot eat, please inform us before your travel.

The order of days in itinerary or schedule of activities can be modified by the supplier. The customer will receive the confirmed itinerary prior to travel.